Barceló Portinatx

Guest reviews of Barceló Portinatx

• Frank Wojahn2026-10-17

  We were in Portinatx at the beginning of October on half board (HP) and had a very nice vacation. The staff were always friendly and helpful. After the first day we changed our room, which was no problem at all. Sea view was not provided, even though booked. Food was very good, always …

• Rikarda2026-05-08

  We booked this hotel for 11 nights in May. We feel very comfortable here so far. 1. The food is high quality, fresh and really delicious. Also very varied. The drink selection is really good. Original Coca Cola drinks 👍🏼 2. The staff is really friendly and always …

• Jasmin2026-09-29

  Our first trip to Ibiza. We wanted a nice hotel in a quiet location and that's exactly what we got

• Google2026-05-15

  Great location for the hotel. Unfortunately, it has suffered a bit again after the 2017 renovation. Strolling around the grounds is not recommended. Every few yards, there are steps and staircases that are too short and poorly visible. The main path is unlit, so you have to be very careful. Older guests couldn't even use a handrail on the main path to Building A. There isn't one. Everything is very cramped and badly laid out. The parking lot is worse than a construction site, simply beyond words. Your car scrapes bottom and you need solid driving skills. Trash piles up behind the hotel and is just disgusting. The lobby and restaurant are very loud due to the air conditioning. Lingering there for any length of time is not cozy. Dinner starts between 7:30 PM and 7:45 PM. Far too late. With a full stomach, there's no point in heading to the bar either. Sadly, you even have to pay for water. On a positive note to wrap up, the beds are good. We're still here for a while and trying to make the best of it.

• Google2026-09-28

  On the day of arrival at Barceló Portinatx in Ibiza, the welcome at the hotel reception was initially very professional. The check-in details and subsequent steps seemed that way as well. Then came the first shock: the announcement that we still had to pay for the hotel! Since there had already been an odd suggestion beforehand that they couldn't check us in because there was no booking, we were on high alert. After persistent intervention, the payment was finally found. The next outrage turned out to be the parking lot. The hotel doesn't have its own; you have to park on a dusty area next to the hotel with potholes almost as deep as a car tire. Oil pan, underbody, or tire damage are practically guaranteed. For an establishment of this supposed standard and for the price, it's an imposition. After leaving your car there—if you even find a spot—your shoes need a thorough cleaning every single time. Regarding the hotel's location, it isn't immediately obvious on the internet that a street runs between the hotel and the beach. It also looks as though sunbeds on the beach belong to the hotel. Far from it: two loungers and a parasol cost 28€ per day. The picture taken from the beach looking toward the hotel is ancient; the image shows premises that no longer exist that way and look very run-down. The room was partly okay. In the shower, there were moldy patches that we complained about on the first day; despite a second complaint, they were not removed. The fridge found in the suite was broken; it was replaced promptly, though without being built in. It was just standing loose in the room. The electronic access lock was left exposed on the door; a cover plate like on other doors was never replaced. Technically savvy people could probably have broken in. Housekeeping and towel service were fine. The breakfast buffet can be described as acceptable and well-stocked. The dinner buffet, for a hotel with this star rating, must be called unacceptable. On arrival day, the horror at the selection was immense. The hot dishes can only be described as inferior. Odd-looking fish, greasy drumsticks, black rice (which hardly anyone touched), and partly overcooked, tough, or inedible meats were on offer. Admittedly, it got slightly better over the next few days. But there was not a single freshly prepared live-cooking item like we know from a Barcelo Playa Blanca property or even from some 3-star hotels in Lanzarote. The buffet in Portinatx, compared to Barceló Playa Blanca, must be described as abysmal. Since we assumed Barceló = Barcelo, we sadly had to realize we were sorely mistaken. The only positive note in the hotel was the very dedicated service staff. Food replenishment can be rated as very good, though it didn't make the food taste any better. The second shock came at check-out. We were billed for the entire dinner meal, claiming it hadn't been paid for. We had booked half board, meaning with dinner included. Here too, intensive intervention was needed until they finally deigned to reduce the bill to just the drinks consumed. So here, too, an attempt to rip us off. In summary, the dilemma at Barcelo Playa Blanca (dirty room requiring an on-site move; security loopholes regarding room access) and this recent experience at Barcelo Portinatx must be interpreted to mean that bookings with the Barcelo group do not deliver the experience one ought to expect. Added to this is a price that is completely unjustified for the conditions and services provided. For us, this means another booking at a Barcelo hotel will never happen again. For other guests: keep your eyes wide open regarding many things, and don't necessarily expect to get what you think you're paying for.