Insotel Fenicia Prestige Suites & Spa

Guest reviews of Insotel Fenicia Prestige Suites & Spa

• Graf Franziska2026-09-09

  Unfortunately, we cannot comprehend the hotel's 5-star standard at all. The property is noticeably aged and feels more like a solid 4-star hotel to us. Around the pool, guests are packed extremely closely together too – there is no question of privacy or sufficient space …

• Matthias G2026-05-30

  Arrival – 30 minutes for registration and several signatures. Complicated and far too long. Luggage brought up to the room – top-notch! Room – Prestige Suite with balcony and rooftop terrace (incl. whirlpool). The room is well furnished, reasonably spacious and quiet! But the amenities are …

• Marlene Fux2026-09-19

  The hotel is fantastic. We felt very comfortable. The reception was warm, friendly, and professional. Outstanding breakfast, with everything your heart desires. The wellness area is top-notch, the whirlpool could be a little warmer, but it's not a dealbreaker. It is recommended to book your wellness visit in advance to …

• Google2026-08-21

  All in all, it is a very nicely located hotel. Five stars is definitely too generous. Check-in: very impersonal and no information provided unless you ask about everything. Fruit basket booked as an extra for €50 was only delivered to the room on the second day after asking 3 times. Unfortunately, 5 strawberries and 1 peach were already rotten, 1 pear, 2 kiwis, 2 apples, and 1 orange were unripe... very sour in taste. Pool: very warm... sun loungers reserved with towels by guests even when they aren't around. Pool restaurant: overpriced Breakfast: untidy, lack of care, partly lots of ready-made items, you had to ask, refilled reluctantly... very large breakfast room, dark and lovelessly decorated, terrace only half set... while the front row of tables was in full blazing sun. For the first 3 days, cold chocolate milk was brought to our table; on the 4th day, we were told to get it ourselves from the buffet. An absolute NO-GO for a 5-star property. Sorry! Too noisy due to too many children. We chose it as a Prestige Spa ... All in all, a nice hotel, 5-star prices, but the offerings, service, and quality do not match up.

• Google2026-05-11

  We visited the hotel for the 2nd time in July 2025. Our previous stay was in 2022. Unfortunately, we were disappointed. We booked a Prestige Junior Suite. First, the positives: The room and bathroom were pleasantly large. The bathroom featured a separate toilet area, which we liked. The pool towels were very soft. The staff was also friendly and helpful. Now for the negatives: For us, this hotel is definitely not a 5-star hotel. From other hotels, we are used to perks with a Prestige booking, such as an exclusive area with a pool or special dining. In this hotel, you don't get that, or at least nothing was communicated to us by the reception staff. Even the mini-bar was not included in the price. The only difference was the rooftop terrace with a whirlpool – which we couldn't even use because it was dirty from the start of our vacation and was never cleaned. We were also given no instructions on how to operate the whirlpool. Had we known this beforehand, we would have simply booked a regular Junior Suite at a lower price. The Prestige Junior Suite generally felt very dated and dark due to all the wood. Despite the air conditioning, the room was very humid, leading to a very unpleasant smell. In the evenings, we were always asked if we needed more towels, which was nice, but we were never asked if we needed drinks for the mini-bar or extra pillows (the pull-out couch had only a single very narrow pillow, and on the bed there was only one pillow per person). At meal times, we noticed negatively that drinks were never poured into our glasses. From other 5-star hotels, we are accustomed to staff pouring from bottles into your glass and even refilling it. Here, bottles were just placed forlornly on the table, and empty glasses and plates were not cleared away, making the table very cramped. The melon was very soggy and unfortunately never chilled. Otherwise, fruit was only served chopped into tiny pieces in bowls. The salmon, freshly grilled, was still raw inside. At the pool bar, food and drinks are very expensive. A cocktail costs €18. But it consists almost entirely of ice cubes and tastes like water. No recommendation to eat there. The corridors and elevator in the hotel are not air-conditioned, so with 35 degrees outside, it is unpleasantly hot indoors on the way to the room. The restrooms next to the restaurant also smell very unpleasant. There will definitely not be a return visit from us. On their website, you can find this statement: "In each of our luxurious suites and rooms, we have created an oasis of elegance and comfort. The moment you step inside, you are greeted by an atmosphere of sophistication and elegance, where every detail has been carefully crafted to offer you an unforgettable experience." We definitely cannot confirm this. There are better 4-star hotels in the area. The hotel urgently needs a renovation, and both service and food must be brought up to a 5-star level.